Privacy Policy

1. Introduction

Cuir Esthética is committed to protecting the privacy and personal information of its clients in accordance with Quebec Law 25 (Act to modernize legislative provisions respecting the protection of personal information) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

This policy explains how we collect, use, disclose and protect your personal information.

2. Information collected

We collect the following categories of information:

2.1 Identification information

• First and last name
• Postal address
• Email address
• Phone number

2.2 Transactional information

• Order and service history
• Payment information (securely processed by our partners)
• Communication preferences

2.3 Technical information

• IP address
• Browser and device type
• Pages visited and site interactions
• Cookie data

3. Purposes of processing

Your information is used for:

• Service delivery: Processing your requests, orders and providing our services
• Communication: Contacting you regarding your requests or orders
• Marketing (with consent): Sending promotional offers and information
• Improvement: Improving our services and your experience
• Legal obligations: Complying with our regulatory requirements

4. Consent

In accordance with Law 25, we obtain your consent before collecting, using or disclosing your personal information. This consent may be:

• Explicit: For marketing communications (newsletter)
• Implicit: For the performance of a service contract

You may withdraw your consent at any time by contacting us.

5. Cookies

Our site uses cookies for:

• Essential cookies: Site operation (cart, session)
• Analytics cookies: Traffic analysis (Vercel Analytics)
• Marketing cookies: Ad personalization (optional)

You can manage your cookie preferences via our consent banner or your browser settings.

6. Disclosure to third parties

We never sell your personal information. We may share it with:

• Service providers (secure payment, delivery)
• Technology partners (hosting, analytics)
• Legal authorities when required by law

All our partners are bound by confidentiality agreements.

7. Data retention

We retain your information for:

• Client data: Duration of the business relationship + 7 years
• Transactional data: 7 years (tax obligations)
• Marketing data: Until consent is withdrawn
• Browsing data: Maximum 13 months

8. Your rights (Law 25 and PIPEDA)

You have the following rights:

• Right of access: Obtain a copy of your personal information
• Right of rectification: Correct inaccurate information
• Right to erasure: Request deletion of your data
• Right to portability: Receive your data in a structured format
• Right to withdraw consent: Withdraw your consent at any time
• Right to file a complaint: With the Commission d'accès à l'information du Québec

To exercise your rights, contact us at: contact@cuiresthetica.com

We will respond to your request within 30 days.

9. Security

We protect your information through:

• SSL/TLS encryption for all transmissions
• Secure hosting (Vercel)
• Restricted access to personal data
• Continuous system monitoring

10. Privacy incident

In the event of a privacy incident presenting a risk of serious harm, we will notify you as soon as possible and inform the Commission d'accès à l'information du Québec in accordance with Law 25.

11. Artificial Intelligence (AI)

Our site uses a virtual assistant powered by artificial intelligence (Anthropic generative AI) to answer your questions in real time.

• Identification: The AI assistant is clearly identified as such in the chat interface
• Data processed: Messages you send to the assistant are transmitted to Anthropic (United States) to generate responses
• Retention: Conversations are not retained after your session
• Limitations: The AI assistant may make errors. For any important decision, consult our team directly at 418-455-5148
• Compliance: Use of this AI complies with Quebec Law 25 and PIPEDA

In accordance with the guidance of the Commission d'accès à l'information du Québec on AI, we are committed to transparent and responsible use of these technologies.

13. Modifications

We may modify this policy. Important changes will be communicated by email or by a notice on our site.

14. Contact

For any questions or requests regarding this policy:

You may also file a complaint with:
Commission d'accès à l'information du Québec
www.cai.gouv.qc.ca